Frequently Asked About Our Terms
After 90 days of inactivity, your account enters a dormant state. Your balance remains safe, but you won't see new promotions or lobby updates. Contact support to reactivate, and your account will return to full service within one business day.
No, once you accept our Terms and Conditions during account creation, they apply to your account. However, you can request specific amendments—like betting limits or game restrictions—by contacting support, and we'll review them case by case.
A term violation is when you use your account in a way that contradicts our agreement—for example, sharing your login, using the same payment method from multiple accounts, or placing bets in breach of limits you've set. We may suspend your account pending investigation.
Yes, your real-money balance is yours. When you close your account, any remaining funds—minus unused promotional credits—are returned to your payment method within 5 business days. Promotional funds expire on the date shown in the terms you received them.
We retain your account data for 7 years after closure for tax and regulatory compliance. Personal information like your address and payment details are encrypted. You can request earlier deletion of non-essential data by emailing our compliance team.
Yes. Open a dispute in Account Settings under Transaction History, or contact support within 30 days of the transaction. We'll investigate and respond within 10 business days. If a deposit didn't arrive, we'll trace it with your payment partner—DANA, OVO, GoPay or QRIS.
We give 14 days' notice before any material change to these terms via email and in-app banner. You can accept the new terms or close your account. Continuing to use your account after the notice period means you accept the updated terms.
